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Effects of the coronavirus pandemic

Customer and partner information from the Endress+Hauser Group to the coronavirus pandemic

Endress+Hauser has taken comprehensive measures in response to the coronavirus pandemic. The health of employees, customers, partners and the public is a top priority. Our aim is to ensure our ability to supply and serve our customers worldwide. A task force is coordinating the action at Group level. The current situation is as follows:

Sales and Service

  • Our contacts in sales and service are available to you worldwide, whether they are in the office or working from home.

  • Wherever possible, our employees visit and meet customers. They are familiar with common protective measures and comply with the locally applicable rules.

  • If official restrictions apply, we have emergency plans in place to ensure further comprehensive support for our customers.

Online Support

  • With an account on endress.com, customers can track deliveries, get prices and delivery times and order products.

  • Technical information, drawings, documents etc. can be downloaded from endress.com at any time.

  • With Smart Support, we support customers online with service issues.

  • Our Visual Support app enables audio and video communication via mobile and stationary devices for service cases.

Ability to deliver and material availability

  • We are able to deliver worldwide; our global production network is up and running.

  • We regularly assess risk in our global supply chains and have measures in place to ensure material availability.

  • We are pursuing a dual sourcing strategy, ideally from geographically independent sources.

  • We are continuously building up safety stock for critical components.

  • In delivery logistics, longer transit times can occasionally occur. Our sales centers are informing and supporting affected customers.

Measures to protect against infection

  • We have taken extensive measures at our sites to protect against infection.

  • We ensure a high level of hygiene and sufficient distance between employees.

  • We have generally limited travel to essential journeys.

  • We have canceled all major meetings and events until further notice.

  • Our employees are currently working in the office as well as from home, depending on the local situation. This does not affect our availability and performance.