Effects of the coronavirus pandemic
Customer and partner information from the Endress+Hauser Group to the coronavirus pandemic
Endress+Hauser has taken comprehensive measures in response to the coronavirus pandemic. The health of employees, customers, partners and the public is a top priority. Our aim is to ensure our ability to supply and serve our customers worldwide. A task force is coordinating the action at Group level. The current situation is as follows:
Sales and service
Our worldwide contacts in sales & service are available, whether they are in office or working from home.
With an account on endress.com, customers can track deliveries, get prices and delivery times and order products.
Technical information, drawings, documents etc. can be downloaded from endress.com.
With Smart Support, Endress+Hauser supports customers online with service issues.
The Visual Support app enables audio and video communication via mobile and stationary devices for service cases.
Ability to deliver and product availability
We are still generally able to deliver; our global production network is up and running..
In delivery logistics, restrictions on the part of service providers are resulting in longer regional transit times. Our sales centers are informing and supporting affected customers.
Material availability in our plants
Material availability in our plants is ensured for the coming weeks.
We are working hard to ensure that these materials remain available beyond this period.
Wherever possible, we are pursuing a dual sourcing strategy in procurement, ideally from sources in different countries or on different continents.
For critical components, we have sufficient safety stock.
Delivery logistics and on-site support
In delivery logistics, restrictions on the part of service providers result in longer regional transit times. Our sales centers are informing and supporting affected customers.
For countries and regions where official regulations restrict operations, we have emergency plans in place for sales and service to provide further comprehensive support for customers.
Measures to protect against infection
We constantly adapt our measures to protect the health of customers, employees and partners worldwide.
We have generally limited travel to essential journeys (e.g. urgent service activities).
We have canceled all major meetings and events until further notice.
We have taken extensive organizational measures at our sites to ensure a high level of hygiene and to maintain sufficient distance between employees.
Many employees are from home. This does not affect availability and performance.