Effects of the coronavirus pandemic
Customer and partner information from the Endress+Hauser Group to the coronavirus pandemic
Endress+Hauser has taken comprehensive measures in response to the coronavirus pandemic. The health of employees, customers, partners and the public is a top priority. Our aim is to ensure our ability to supply and serve our customers worldwide. A task force is coordinating the action at Group level. The current situation is as follows:
Sales and Service
Our contacts in sales and service are available to you worldwide, whether they are in the office or working from home.
Wherever possible, our employees visit and meet customers. They are familiar with common protective measures and comply with the locally applicable rules.
If official restrictions apply, we have emergency plans in place to ensure further comprehensive support for our customers.
Online Support
With an account on endress.com, customers can track deliveries, get prices and delivery times and order products.
Technical information, drawings, documents etc. can be downloaded from endress.com at any time.
With Smart Support, we support customers online with service issues.
Our Visual Support app enables audio and video communication via mobile and stationary devices for service cases.
Ability to deliver and material availability
We are able to deliver worldwide; our global production network is up and running.
We regularly assess risk in our global supply chains and have measures in place to ensure material availability.
We are pursuing a dual sourcing strategy, ideally from geographically independent sources.
We are continuously building up safety stock for critical components.
In delivery logistics, longer transit times can occasionally occur. Our sales centers are informing and supporting affected customers.
Measures to protect against infection
We have taken extensive measures at our sites to protect against infection.
We ensure a high level of hygiene and sufficient distance between employees.
We have generally limited travel to essential journeys.
We have canceled all major meetings and events until further notice.
Our employees are currently working in the office as well as from home, depending on the local situation. This does not affect our availability and performance.