The Endress+Hauser Group

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E-direct Shop

E-direct complements our traditional offering by providing you with a quick, effective way to purchase easy-to-configure, entry-level instrumentation.

E-direct Shop
Industrial support services

Industrial support services

Shorten potential process downtime and quickly restore operation with our remote support

Our Endress+Hauser technical support experts ensure your installed base of instruments, software, and/or automated solutions keep running smoothly over time. With extensive service expertise and knowledge about instrumentation, our technicians can help you in critical situations quickly and sustainably to ensure continuous performance. Our service experts will execute and restore your device remotely or guide you through custom processes by direct access with a guaranteed prompt response.

150.000

customer queries per year

treated and solved globally by Endress+Hauser technical support organization

Further reading

How we can support you

You cannot afford downtime or process interruptions when your application is critical. That’s where Endress+Hauser provides you the best technical support network to keep your operating systems, instrumentation or automated solutions running. Thanks to our industrial support services we care about your needs and can support you in emergency situations. The support ensures the availability of your plant, a reduction in outages and minimizes disruptions, helping you to focus on your business.

  • Support engineers are available to guide you through installation or set up, configuration and diagnostics of Endress+Hauser products

  • Telephone helpline and email support (optional: remote support via live video transmission or direct access to your device)

  • Support availability (upon your choice 8/5, 8/7, or 24/7) with guaranteed response time by our in-house technical experts

Benefits

Increase plant availability

We support you in solving any issue you might experience with our process instrumentation, software or solutions. In the event of a malfunction, our remote support helps minimize the time it takes to restore operations and shorten plant shutdown.

Increase plant availability

Reduce on-site maintenance cost

Many issues with process instrumentation and software can be solved remotely. This allows us to determine quickly whether issues can be solved over the phone, via remote monitoring or if on-site support is necessary. The remote service support reduces on-site visits, providing you cost and time savings. Benefit from an easy access to our technical expertise to answer nearly all your service needs efficiently.

Reduce on-site maintenance cost

Reduce a burden on your maintenance staff

Minimize disruption and administrative work for your maintenance staff. Let us take care to support your installed base - we also support you with our solutions that contain 3rd party components. Endress+Hauser’s dedication means you don’t have to worry about security aspects – confidential data or sensitive information is treated with the greatest care when connecting to our remote services.

Reduce a burden on your maintenance staff

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